Customer service coördinator

België / Belgique, Wevelgem • Gepubliceerd 23.08.2019

Job description

The customer service department needs to act as a close partner to sales and is the first contact to customers.

You interact with our customers :

- to provide and process information on time in response to inquiries, concerns and requests about products and services

- to capture information, including how the customer operates and where it is headed in the future - as such, give Recticel new insight

- to develop additional sales

- to deliver a personalized and proactive experience.

You bring your team to the next level.

You participate in and lead projects to optimize the internal processes.

You are the driving force in our digitalization.traject to be ready for the future challenges of the customer services department.

You build bridges between the different departments.


  • Bachelor with some years of experience in a simular role in an international environment
  • Excellent peoplemanagement and project management skills.
  • Thorough knowledge of SAP
  • Languages: Dutch, French and English
  • Stressresistant
  • Commercial and administrative attitude

About Recticel

Recticel is an international industrial group specialising in the transformation of polyurethane into innovative products and solutions which contribute to our daily comfort. It develops, produces and commercialises these solutions to offer an extensive range of value-adding industrial and domestic applications through four distinct business lines: Flexible Foams, Bedding, Insulation and Automotive.

Recticel is active in 27 countries and has a workforce of about 7,600 worldwide (including joint ventures). Its consolidated sales turnover reached EUR 1.33 billion in 2016. Recticel is listed on Nyse-Euronext stock exchange.

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Waarom werken bij Recticel?

Recticel is een internationale industriële groep die gespecialiseerd is in het maken van innovatieve producten en oplossingen in polyurethaan die bijdragen aan ons dagelijks comfort.

Wij maken deel uit van de in België gevestigde Internationale Recticel Group, één van 's werelds grootste producenten van polyurethaanproducten.